| Policies:
Payment
Payment for all items purchased from one of our carts is expected at
time of check out. Please let me know at item of check out if
there will be a delay for any reason. Items not paid for in a
timely manner may be restocked. Payment for items purchased
through our BedBug database and/or email/private transaction is expected
within 2 days from date of invoice.
Shipping and Turn Around Time
I make every effort to ship instock items within 1-2 business days of
payment receipt. All of our items on all of our carts have free
shipping within the US and Canada. For all of our other
international customers, shipping will be invoiced at the time of
shipment at actual cost minus cost of shipping the same package within
the US. For custom orders, payment is due up front before orders
are started. Turn around time is almost always 3 weeks or less.
If it will be longer than that, I will make sure to let you know.
Returns
If you need to return your item, please email me first at bonnie@holdenslanding.com.
Refunds or exchanges are given for defects in construction during the
first 30 days. Custom orders are not returnable, other than for
construction defects.
Custom orders/Waiting list
I maintain both a custom/waiting list and a "No Stalk BedBug"
database. Customs orders may be taken via email if I have time to
fit them in. "No stalk BedBug" orders may be input at
any time into the database in our yahoo group; these will be invoiced as
I finish up previous orders. I make every effort to keep my turn
around time to 3 weeks or less for custom orders. You may check on
the status of your order at the bottom of my blog. |
Caring for your Holden's Landing diapers:
Do:
* Wash only 10-12 diapers per load
* Cold rinses, hot wash with half your normal amount of detergent, cold
rinse again until there are no more suds
* Use highest water level when possible
* Dryer or line dry
* Lay stained diapers in the sun to remove stains
Do Not:
* Do not use any of the following products in your wash routine as they
can compromise the fabrics, shortening the life of your diapers -
OxyClean products, bleach, fabric softener or dryer sheets
* Do not leave wet dyed diapers touching other fabrics as dyes could
transfer. All of our dyes are set and rinsed thoroughly so dye
transfer should not occur. However, leaving wet dyed diapers
on/touching other fabrics may cause dyes to transfer
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